All sales are final, and all payments are non-refundable. Your order is placed immediately with the designer who is unable to cancel, change or modify the order once placed. Please verify that the style, size, color, etc are correct prior to placing your order. We are not responsible for the current currency exchange rate. Any refused deliveries will be charged an any refusal fees and all merchandise will be forfeited.
All special ordered merchandise is brand new from the designer. Once we receive your merchandise we will carefully inspect the gown for correct style, sizes, colors, and defects and immediately ship the merchandise to you. Upon receipt you must inspect your merchandise immediately. Items damaged during shipment will be exchanged with the manufacturer for an exact replacement when time permits. Heartstrings may offer a substitute of similar design and quality when time does not permit an exchange. You must contact us within 3 days of receiving the merchandise for a return authorization (Info@HeartstringsBridal.com). Please explain in detail your issue or concern. If we determine that your claim of defect is valid, our customer service department will issue you a return authorization number. All merchandise must be returned in the condition it was sent (brand new condition), with tags attached and unworn. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace your merchandise. If we find that the merchandise is not defective or has been misused, the merchandise will be shipped back to you. We will incur shipping charges on defective merchandise, but we will NOT incur shipping charges on merchandise that is found not defective or misused.
Size Note: Remember, all dresses are special ordered from the manufacturer in the size you choose, and the manufacturer is obligated to cut the dress to the measurements of their size chart. They can not be returned if the sizes ordered are cut properly and conform reasonably to the measurements of their size chart (please be advised the manufacturer reserves the right to have a margin of error + or – ½-1" per the size chart.)